Delivery, payment & exchanges

Orders are dispatched after your payment is confirmed. Fees depend on your area and are shown at checkout before you pay.We offer pickup and delivery. Orders are dispatched after your payment is confirmed. Delivery fees depend on your area and are shown at checkout before you pay.

Payments are handled by Paystack: bank transfer, card or USSD. We never see your card details.Payments are handled by Paystack, so you can pay by bank transfer, card or USSD. Base & Shine never sees your card details.

Exchanges are accepted within 48 hours of delivery for damaged, defective or incorrect items. Items must be unworn and in their original packaging.Exchanges are accepted within 48 hours of delivery for damaged, defective or incorrect items. Items must be unworn and returned in their original packaging.

• Message us on WhatsApp within 48 hours with your order number and a photo.Message us on WhatsApp within 48 hours with your order number and a photo.
• Keep the piece unworn, in its original packaging.Keep the piece unworn, in its original packaging.
• We arrange the swap by pickup or delivery.We arrange the swap by pickup or delivery and send the replacement.
• Change of mind, worn pieces and opened shimmer oil are not eligible.Change of mind, worn pieces and shimmer oil that has been opened are not eligible.